If you would like to return a product, you may email or contact us to confirm as to whether the product can be returned.
If the product is returnable:
When returning a product, you must contact RUCCI.COM within 15 days of receiving your product. It is very important you do not deface the retail box in any way, so we don't refuse your package. Products must be in like-new condition, contain all of its original contents, and in its original packaging in order to be accepted to process your return immediately upon receipt.
Return Policy Criteria:
We carry only top quality products which we are certain will help keep you RUCCI.COM, however we want you to shop in complete confidence! This is why RUCCI.COM puts so much effort into only carrying top quality products from consumer-friendly manufacturers who stand behind high quality standards. All items are totally double checked before we ship them out to the customers. In the event a product is confirmed as a manufacturer's defect, RUCCI.COM will ship you out a replacement at no charge.
Refused Shipment/Undeliverable Package
If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping.
Cancelling an Order
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
However, PLEASE CONTACTS US AS EARLY AS POSSIBLE.
Customer Service: (323) 778-9000